Privacy Policy

Last Updated: 17 September 2026

Tasmanian Tours and Travel respects your privacy and is committed to handling your personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request a quotation, make a booking or otherwise use our services.

1. About Us

Tasmanian Tours and Travel
117 Harrington St, Hobart, Tasmania 7000, Australia
Email: info@tasmaniantoursntravel.com
Phone: 04 8081 1027
Website: https://tasmaniantoursntravel.com/

In this Privacy Policy, "we", "us" and "our" mean Tasmanian Tours and Travel.

2. Information We Collect

Depending on the services you request, we may collect information including:

• full name;
• date of birth;
• contact details;
• email address;
• telephone number;
• residential or mailing address;
• passport or travel-document information;
• nationality;
• travel dates;
• flight and accommodation preferences;
• booking information;
• payment and transaction information;
• information required by airlines, hotels, tour operators or other travel suppliers;
• correspondence and enquiries;
• information provided through our website forms;
• IP address and technical website information;
• information about how you use our website; and
• other information reasonably required to provide our services.

We will only request information that is reasonably necessary for the relevant purpose.

3. How We Collect Information

We may collect personal information when you:

• visit our website;
• complete an enquiry form;
• request a travel quotation;
• contact us by telephone, email or messaging service;
• make or amend a booking;
• make a payment;
• subscribe to marketing communications;
• communicate with us through social media; or
• otherwise interact with our business.

We may also receive information from airlines, hotels, booking platforms, payment providers and other travel suppliers where necessary to manage your booking.

4. Why We Collect Personal Information

We may collect and use your information to:

• respond to enquiries;
• provide quotations;
• arrange flights and accommodation;
• arrange tours and holiday packages;
• process bookings and payments;
• communicate booking confirmations and changes;
• assist with cancellations, refunds and amendments;
• communicate with airlines and other travel suppliers;
• provide customer support;
• improve our website and services;
• prevent fraud or unauthorised transactions;
• maintain business and financial records;
• comply with legal obligations; and
• send marketing communications where permitted by law.

5. Travel Suppliers and Third Parties

To arrange your travel, we may need to disclose relevant personal information to third parties, including:

• airlines;
• hotels and accommodation providers;
• tour operators;
• travel insurance providers;
• transportation providers;
• booking platforms;
• payment processors;
• technology and website service providers;
• customer-support providers; and
• government or regulatory authorities where required.

Only information reasonably necessary for the relevant purpose will be disclosed where practicable.

6. Overseas Disclosure

Travel bookings frequently involve international airlines, hotels, tour operators and service providers.

As a result, your personal information may be disclosed to or accessed by organisations located outside Australia, including in countries relevant to your travel arrangements.

The privacy laws of those countries may differ from Australian privacy laws.

7. Payment Information

Payments may be processed through third-party payment providers.

Where possible, payment details are processed directly by the relevant payment provider rather than stored by us.

You should not send complete credit-card numbers, CVV/security codes or other sensitive payment information through ordinary email or unsecured messaging.

8. Website Analytics and Cookies

Our website may use cookies, analytics tools and similar technologies to:

• operate the website;
• remember preferences;
• understand website usage;
• improve website performance;
• monitor website security; and
• measure marketing effectiveness.

You may be able to control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Marketing Communications

We may use your contact information to send information about our services, offers, travel products and promotions where permitted by law.

You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe facility included in a marketing message.

We will process marketing opt-out requests in accordance with applicable law.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including booking administration, customer service, accounting, legal and regulatory obligations.

When information is no longer required, we may securely delete or de-identify it where appropriate.

12. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

We may need to verify your identity before processing an access or correction request.

13. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Please provide sufficient information for us to understand the issue.

We will handle privacy complaints in accordance with applicable privacy laws.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

14. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children except where it is reasonably required to arrange travel services for a child and is provided by or with the involvement of an appropriate parent, guardian or authorised person.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our information-handling practices or legal obligations change.

The latest version will be published on our website.

16. Contact Us

For privacy enquiries, access requests, correction requests or privacy complaints:

Tasmanian Tours and Travel
117 Harrington St, Hobart, Tasmania 7000, Australia
Email: info@tasmaniantoursntravel.com
Phone: 04 8081 1027

This Privacy Policy was last updated on 17 September 2026.